We’re hiring at our location in Cairo

IT Onsite Support Specialist

Responsibilities:

  • Manage and oversee the implementation of information technology systems and equipment. 
  • Ensure that the technologies being used are functional, up-to-date, and cost-effective. 
  • Maintain end-user knowledge of current and emerging technological trends, issues, and 
    solutions.
  •  Assisting with Networking administration tasks. 
  •  Provide technical support for internal/external events such as annual meetings, Board 
    meetings, training.
  • Resolving all issues End Users have with their IT systems and software. 
  •  Educating End Users about network security and best practices for computer usage. 
  •  Design and generate reports as requested.
  •  Supporting the day-to-day operations of our computer network. 
  • Support End Users in Azure/O365 Environment.
  •  Monitor and manage user access to systems using Microsoft’s Intune. 
  • Utilize Microsoft SharePoint and Teams to develop solutions to optimize business processes. 
  •  Take part in developing an inventory management system to track all company equipment. 
  • Support the customers using the voice solution which is present in the environment by 
    troubleshooting the incidents facing them and involve the appropriate team when needed. 
  •  Support End Users connecting to WI-FI by managing the WI-FI AP’s and WI-FI Access List. 
  • Deploy new assets such as computers, printers, and other IT-covered devices. 
  •  Comply with company safety policies, procedures, and best practices. 
  • Available for other special projects with the direction of the Regional Director of IT, senior IT 
    management. 

Job Requirements :

  • Bachelor’s degree in information technology, computer science, or related field. 
  • 1-3 years’ experience supporting an organization’s IT needs. 
  • MCSA or CCNA Certifications is a plus. 
  • Must have knowledge of Microsoft Office, Windows OS, Windows 10/11, Mac OS, Azure 
    AD/O365. 
  •  Excellent verbal and written communication skills. 
  • Exhibit a can-do attitude, strong interpersonal skills, including good relationship-building skills, and the ability to communicate with all levels of employees. 
  •  Excellent internal/external customer service skills, ability to be flexible, and work both 
    independently, and as part of a team. 
  • Ability to prioritize workload and consistently meet deadlines. 
  •  Possess and maintain excellent time management, customer service, strong analytic, 
    organization, and prioritization skills, attention to detail, and problem-solving skills. 
  •  Ability to work occasional off-hours duty to permit timely attention to mission-critical 
    functions.
  •  Effective attention to detail and a high degree of accuracy.
  • Ability to multitask and work on tight timelines.
Apply now

A big team is looking forward to you. Apply here!

Majorel Egypt | Human Resources | Irene Romany


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