Responsibilities:
1. Follow Teleperformance Operational Processes and Standards to lead their team; ensuring that at least 80% of their time and efforts are dedicated to monitoring and coaching he agents
2. Support, motivate, evaluate, develop, and coach their team to continually meet and exceed their individual/team targets
3. Update their teams on a timely manner to the progress of their performance
4. Maximizing productivity in the team to ensure the desired performance and financial goals
5. Handle team escalation and ensure they are addressed and resolved when applicable
6. Follow Teleperformance Global Essential Compliance and Security Policies to ensure that the belongings and information of employers, organization, and client are kept secure
7. Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc.
Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately interaction with other Departments (WFM, QA, Payroll/HR, etc)
